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HELP CENTER
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I am attending your Fair Oaks Mall location, where should I park?Fair Oaks Mall is centrally located in Northern Virginia, making it a convenient destination for residents throughout the region. When visiting TradeWorx Academy, the best place to park is near the mall entrance next to Mezeh and Dick's Sporting Goods. Directions: Parking: Upon arriving at Fair Oaks Mall, look for the parking area closest to Mezeh and Dick's Sporting Goods. This entrance is located on the lower level of the mall, providing easy access to our location. Entering the Mall: Once you've parked, enter the mall through the doors next to Mezeh. You'll immediately be in a central corridor leading directly into the mall. Finding TradeWorx Academy: Walk straight ahead, following the main corridor. TradeWorx Academy is located at 11902 U Fair Oaks Mall. You’ll find us on the right side, just a short walk from the entrance. If you need assistance, feel free to look for the directory kiosks located within the mall or ask one of the mall staff members. We look forward to seeing you at TradeWorx Academy!
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What should I expect and how should I prepare for the different types of workshops at TradeWorx Academy?TradeWorx Academy offers both lecture and hands-on workshops, each with its unique setup and requirements. For our lecture workshops, you will be seated for the duration of the class, allowing you to focus on absorbing the material presented. On the other hand, our hands-on workshops are more physically engaging. Be prepared to stand for the entirety of these sessions and potentially kneel for certain activities. Don’t worry, we provide cushions for your knees to ensure comfort. It's important to dress in attire that allows for maximum comfort and mobility. However, we also provide chairs if needed. By preparing appropriately for each type of workshops, you can ensure a more effective and comfortable learning experience at TradeWorx Academy.
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Does TradeWorx Academy have a dress code?Yes, TradeWorx Academy has a specific dress code designed to ensure both your safety and comfort during our workshops. We ask our participants to follow these guidelines while attending classes: No Open Toe Shoes: For safety reasons, closed-toe shoes are mandatory. No Loose Clothing: To prevent any accidents with machinery or tools, please avoid wearing loose garments. No Clothing with Drawstrings: Drawstrings can get caught in equipment and pose a risk. No Long / Loose Jewelry: To prevent any accidents with machinery, participants should refrain from wearing any necklaces, bracelets or any other jewelry item that may pose a safety risk. Hair Safety: If you have long hair, please tie it back or wear a hat to avoid any hazards. Shorts: Shorts are absolutely allowed for your comfort. By adhering to this dress code, you help maintain a safe learning environment for everyone involved. Thank you for your cooperation!
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Do I need to bring anything to TradeWorx Academy workshops?No, you don't need to bring anything. TradeWorx Academy provides all the tools and materials you need. Just come with an eager mind, and focus on learning and improving your skills. We have everything covered to make sure you have a smooth and enriching learning experience.
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Will safety gear be provided?Safety is our number one priority. TradeWorx Academy provides ear, eye and lung protection to our workshop participants. If you prefer to bring your own gear, feel free to do so as long as it is the proper equipment for that particular curriculum.
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When should I arrive for my workshop?We start our workshops on time to ensure we maximize the allotted time. Please arrive 10 minutes before the start time to get settled in and complete any remaining paperwork, if necessary. If you have any specific questions before the workshop, this is the perfect time to ask. For those who are more than 10 minutes late, you will not be allowed to participate as it would be a disruption to the other participants in the workshop. We will provide a one-time transfer to another open workshop of equal or less value with a $35 administrative fee.
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Can I bring food or drink to the workshop?No.
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Can I ask questions about my specific house or situation?While we are eager to hear about your project and may be able to answer less complicated questions, the best way to receive 1:1 individual assistance is to schedule a virtual consultation appointment. This allows us to provide you with focused and personalized support for your specific needs. You can schedule your virtual consultation at the following link: [Schedule Your Virtual Consultation] Additionally, there will be a general question and answer portion at the end of our workshops, where you can also pose questions related to your project. This dual approach ensures that you receive comprehensive guidance tailored to your unique requirements.
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Do I have to do every activity in the class at TradeWorx Academy?At TradeWorx Academy, the most important thing to us is that you feel safe and comfortable. While we encourage active participation to maximize your learning experience, we understand that everyone has different comfort levels and paces. We will be with you at every step to ensure your safety and support. If at any point you do not want to take part in an activity, just let us know. There is no pressure to do anything you’re not comfortable with. Your learning journey is unique, and we respect your individual choices.
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How large are your workshops?**Q: How large are your workshops?** **A:** Our workshop sizes vary depending on the format. Our lecture-based workshops can accommodate a larger number of participants, allowing more people to benefit from the expertise of our instructors in an engaging, educational setting. In contrast, our hands-on workshops are intentionally kept smaller to ensure a personalized training experience. This allows participants to receive more direct guidance and have ample opportunities to practice and refine their skills under the supervision of our expert trainers.
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Do you have a minimum workshop size?Due to the logistical requirements of setting up a workshop, including the purchase of necessary materials, TradeWorx Academy requires a minimum of 5 participants for each workshop. If this minimum is not met, registered participants will be automatically transferred to an upcoming workshop of equal or lesser value of the participant's choosing at no additional administrative fee. Please note that no refunds will be provided.
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