TRADEWORX ACADEMY'S POLICIES

Effective Date: July 28, 2025

 

TradeWorx Academy workshops require advance preparation, instructor scheduling, materials, equipment, and limited participant capacity. Because a reserved seat may be difficult or impossible to fill when a participant cancels close to the workshop date, the following policies apply to all workshop registrations unless different terms are expressly stated in writing for a specific program or event.

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By completing a registration, the purchaser acknowledges that they have reviewed and agreed to these policies on behalf of themselves and any participants included in the registration.

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1. CANCELLATIONS AND REFUNDS

All cancellation requests must be submitted in writing to info@tradeworxacademy.com.

Eligibility for a refund, credit, or transfer is determined by the date and time TradeWorx Academy receives the written request.

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15 OR MORE CALENDAR DAYS BEFORE THE WORKSHOP

Cancellations received at least 15 calendar days before the scheduled workshop start time are eligible for a refund of the workshop registration price.

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Refunds will be returned to the original payment method. Any separately identified booking, processing, or administrative fees are nonrefundable.

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Instead of receiving a refund, the purchaser may request a one-time transfer to another available date for the same workshop.

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8–14 CALENDAR DAYS BEFORE THE WORKSHOP

Cancellations received between 8 and 14 calendar days before the scheduled workshop start time are not eligible for a monetary refund.

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The purchaser may choose one of the following:

• A one-time transfer to another available date for the same workshop; or

• A TradeWorx Academy account credit equal to the amount paid for the registration.

 

Any account credit must be used within 12 months of the original workshop date.

 

7 CALENDAR DAYS OR LESS BEFORE THE WORKSHOP

Registrations become final seven calendar days before the scheduled workshop.

Cancellations received seven calendar days or less before the scheduled workshop start time are not eligible for:

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• A refund;

• An account credit; or

• A transfer or rescheduling to another workshop date.

 

This policy applies regardless of when the registration was originally purchased.

Because workshop capacity is limited and preparation and expenses are committed in advance, TradeWorx Academy cannot guarantee exceptions for last-minute cancellations.

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2. REGISTRATION TRANSFERS AND RESCHEDULING

A registration transfer changes the workshop date but does not cancel the registration.

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MORE THAN 72 HOURS BEFORE THE WORKSHOP

A participant may request one transfer to another available date for the same workshop when the request is received more than 72 hours before the original workshop start time.

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The transfer is subject to availability and must be completed within 12 months of the original workshop date.

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72 HOURS OR LESS BEFORE THE WORKSHOP

Requests received 72 hours or less before the scheduled workshop start time may be approved for a one-time transfer, subject to availability and payment of a rescheduling fee equal to 20% of the original registration price.

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The rescheduling fee must be paid before the transfer is completed.  Rescheduling is not available after the workshop begins or for participants classified as no-shows.

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ADDITIONAL TRANSFER TERMS

Only one participant-requested transfer is permitted per registration unless TradeWorx Academy approves an exception in writing.

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Once a registration has been transferred, the registration becomes nonrefundable.

If the replacement workshop costs more than the original workshop, the participant must pay the difference before the transfer is confirmed.

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If the replacement workshop costs less than the original workshop, the remaining balance will be issued as a TradeWorx Academy credit and will not be refunded in cash.

Submitting a transfer or rescheduling request does not guarantee approval.

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A transfer is not complete until:

• TradeWorx Academy approves the request;

• Any applicable rescheduling fee or price difference has been paid; and

• TradeWorx Academy provides written confirmation of the new workshop date.

 

Until all three conditions have been completed, the participant remains registered for the original workshop date.

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3. LATE ARRIVALS

Participants should arrive 10–15 minutes before the scheduled workshop start time for check-in, required forms, setup, and safety preparation.

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Participants arriving more than 10 minutes after the scheduled start time may be denied admission.

Many workshops begin with mandatory safety instructions and foundational demonstrations that cannot be repeated without interrupting instruction or compromising participant safety.

 

A participant who is denied admission because of late arrival will be considered to have missed the workshop and will not be eligible for a refund, credit, transfer, or rescheduling.

Calling, emailing, or otherwise notifying TradeWorx Academy that you are running late does not guarantee admission.

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TradeWorx Academy staff and instructors have final authority to determine whether a late participant may safely join a workshop.

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4. NO-SHOWS

A participant will be considered a no-show if they:

• Do not attend their scheduled workshop;

• Arrive too late to be admitted;

• Leave before completing required check-in or mandatory safety instructions; or

• Fail to receive written approval from TradeWorx Academy to transfer or reschedule their registration before the workshop begins.

 

Submitting a rescheduling request does not automatically prevent the participant from being classified as a no-show.

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Any applicable rescheduling fee or price difference must be paid, and TradeWorx Academy must provide written confirmation of the new workshop date before the original workshop begins.

Participants who do not attend their scheduled workshop without an approved and confirmed transfer are not eligible for a refund, credit, transfer, or rescheduling.

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Failure to review confirmation or reminder emails, difficulty locating TradeWorx Academy, transportation issues, traffic, parking delays, childcare issues, or confusion regarding the workshop date or start time do not automatically qualify for an exception.

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Participants are responsible for confirming the workshop date, start time, location, age requirements, prerequisites, and other registration details before attending.

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5. MINIMUM PARTICIPANT REQUIREMENT

Most TradeWorx Academy workshops require a minimum of five registered participants to operate as scheduled unless a different minimum is listed for a particular workshop.

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If the minimum enrollment is not met, TradeWorx Academy may cancel, postpone, combine, or reschedule the workshop.

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Whenever reasonably possible, registered participants will be notified at least 48 hours before the scheduled start time.

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When TradeWorx Academy cancels a workshop because minimum enrollment is not met, the purchaser may choose one of the following:

• Transfer the registration to another available date;

• Receive a TradeWorx Academy credit equal to the amount paid; or

• Receive a refund of the workshop registration price to the original payment method.

 

No rescheduling fee will apply when TradeWorx Academy changes or cancels the workshop.

TradeWorx Academy is not responsible for transportation, lodging, childcare, parking, lost wages, missed work, or other incidental expenses associated with a canceled or rescheduled workshop.

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6. OTHER WORKSHOP CHANGES

TradeWorx Academy may make reasonable changes to an instructor, assistant, classroom, workshop sequence, equipment, brand of materials, project example, or curriculum when necessary.

 

An instructor substitution, room change, minor schedule adjustment, or replacement of materials or equipment with reasonably comparable items will not ordinarily constitute a workshop cancellation.

 

If TradeWorx Academy makes a substantial change to the workshop date, start time, location, or essential subject matter, affected participants will be contacted and provided appropriate transfer, credit, or refund options.

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7. PARTICIPANT SUBSTITUTIONS

The purchaser may request to send another eligible participant in place of the originally registered participant.

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Substitution requests must be submitted in writing before the workshop begins and are subject to approval.

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The replacement participant must satisfy all age, prerequisite, physical participation, identification, waiver, and safety requirements.

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Registrations may not be resold or transferred for profit.

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8. WORKSHOP CREDITS

Unless otherwise stated in writing:

• Credits expire 12 months after the original workshop date;

• Credits have no cash value;

• Credits are not redeemable for cash or refundable;

• Credits may be applied only toward eligible TradeWorx Academy workshops;

• The participant is responsible for paying any price difference; and

• Expired or unused credits will be forfeited.

 

The purchaser is responsible for contacting TradeWorx Academy and registering for a replacement workshop before the credit expires.

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Workshop availability is not guaranteed, and the expiration date will not be extended solely because a participant waited until near the expiration date to request a new workshop.

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9. EMERGENCIES AND EXCEPTIONS

TradeWorx Academy understands that genuine emergencies may occur.

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Emergency requests must be submitted as soon as reasonably possible and should include sufficient information for TradeWorx Academy to evaluate the request. Supporting documentation may be requested when appropriate.

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Emergency exceptions are not guaranteed and will be evaluated individually.

Approval of an exception in one situation does not require TradeWorx Academy to approve an exception in another situation.

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TradeWorx Academy may waive or modify a fee or restriction at its sole discretion. Any exception must be confirmed in writing.

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10. WEATHER, BUILDING CLOSURES, AND EVENTS OUTSIDE OUR CONTROL

 

TradeWorx Academy may cancel, delay, relocate, or reschedule a workshop because of severe weather, unsafe travel conditions, utility interruption, mall or building closure, instructor illness, government action, equipment failure, public emergency, or another circumstance outside TradeWorx Academy’s reasonable control.

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Participants will be notified using the contact information provided during registration.

When TradeWorx Academy cancels a workshop and cannot provide the workshop as scheduled, participants will be offered a transfer, credit, or refund of the workshop registration price.

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TradeWorx Academy is not responsible for incidental or consequential expenses such as transportation, lodging, childcare, parking, missed work, or lost income.

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12. HOW TO SUBMIT A REQUEST

All cancellation, transfer, credit, and refund requests must be submitted by email to:

info@tradeworxacademy.com

 

The request should include:

• Purchaser’s name;

• Participant’s name;

• Workshop name;

• Original workshop date;

• Order or confirmation number, if available; and

• The requested resolution.

 

Submitting a request does not constitute approval.  A request is not approved until TradeWorx Academy provides written confirmation.

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13. POLICY ACKNOWLEDGMENT

By completing registration, the purchaser confirms that they:

• Reviewed and accepted these Workshop Registration & Attendance Policies;

• Are authorized to register any additional participants included in the purchase;

• Will provide these policies to all registered participants;

• Understand the cancellation, rescheduling, late-arrival, and no-show restrictions; and

• Understand that workshop participation may require a separately completed participant waiver and safety acknowledgment.